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1. Who Do I Call If I Catch A Stray Pet?

During business hours, call the Animal Control Officer at (210) 342-2341 x206. If space is available, the Animal Control officer will make same-day arrangements to pick up the pet and process it into the animal shelter. If no space is available, the animal control officer will direct you to other agencies that may be able to assist you with pet intake. See the Animal Control page for more details, and business hour listings. Stray Pet Intake

2. Who Do I Call To Report An Injured or Deceased Animal?

Contact Dispatch at (210) 342-2341 to report the injured or deceased animal. Be sure to give the street and cross street of the location, with a description of the type of animal, and any other information you may have. Dispatch will contact the Police Department to follow up on the call.

3. Who Do I Call To Report An Animal Bite?

Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident. Dispatch will contact the Police Department and Animal Control to follow up on the incident.

4. What Do I Do If There Is A Raccoon/Possum In My Home/Vehicle?

Castle Hills Animal Control does not trap nuisance animals on private property. Contact a pest control company for assistance with nuisance animals (raccoon, skunk, possum, or feral cats).

5. What Do I Do If There Is A Raccoon/Possum On My Property?

Castle Hills Animal Control does not trap nuisance animals on private property (raccoon, skunk, possum, or feral cats). You can use a humane live animal trap to safely trap the nuisance animal. Once you have trapped the animal, Animal Control will pick up the trap and release the animal in another location. If you do not have a humane live animal trap, Animal Control has several traps for rent. See the Animal Control page, under the Animal Traps tab for complete information on trap rental. See the Animal Control Humane Live Animal Trap tab for more information. Live Animal Trap

6. Can I Bring Kittens To Animal Control?

No. Animal Control cannot care for kittens, as they require 24 hour care and cannot be left unattended. If you need help with kittens visit the Animal Control page for more pet rescue resources.
Pet Rescue Resources

7. Can I Surrender My Own Pet To Animal Control?

The Animal Control department cannot accept owner surrendered pets. If you have a pet that you are unable to care for, please visit the Animal Control page for a list of pet intake (owner surrender) resources. Pet Surrender Resources

8. Who Do I Call If My Pet Is Missing?

If your pet is missing you can leave a message for Animal Control at (210) 342-2341. Please be specific when leaving details about your missing pet. Animal Control will need to know what type of pet, the hair color, the size, distinguishing marks, where was pet last seen, your name, address, and phone number, does the pet have a collar and tags, or a microchip, and any other important details. Visit the Animal Control page for more details on what to do when your pet is missing. Missing Pets

9. Who Do I Call If I See A Dog At Large?

If you see a pet running loose in the street, contact Dispatch at (210) 342-2341. Provide them with a detailed description of the pet, as well as the street, cross streets, and time of day. Dispatch will contact the animal control officer. In some situations the pet may run off before the animal control officer arrives. Be aware that there is only one animal control officer who has other duties. He will make every effort to find the pet, but in some circumstances, may not be able to assist the animal. See the Animal Control page for more details. Dog At Large

10. Who Do I Call To Report A Dangerous Or Vicious Dog?

Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident (which street, cross-street, time, description of dog, behaviors you observed, etc.) Dispatch will contact the Police Department to follow up on the incident.

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1. How Does A Citizen Apply For A Permit?

A citizen who is planning a Do It Yourself project will apply for a permit for their project at City Hall during business hours - 7:30am - 3:00pm M-F. Not all projects require a permit. See the Services Page - How to Obtain a Permit.

Citizen Obtain Permit

2. How Does a Contractor or Subcontractor Register?

There is no fee to register with the City of Castle Hills.  However, contractors must provide a copy of their current trade licenses, a copy of their driver license, and a Certificate of Insurance naming the City of Castle Hills as a Certificate Holder, General Liability for the Business. See Business - Permits and Applications.

Contractor Registration

3. Am I In A Floodplain?

Floodplain maps are available on the San Antonio River Authority Maps. SARA Flood Facts

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1. What are the hours of operation for the City of Castle Hills?

The City Administrative Offices are open M-F, 8:00 am to 5:00 pm.

The City Permits window for payments is open Monday - Thursday, 8:00am to 4:00pm.  Friday 8:00am to 3:00pm.

2. How do I get a copy of a City Ordinance?

City ordinances are codified through Municode Corporation. They can be found on the Municipal Code of Ordinances website.

3. What are the official observed City Holidays?

OFFICIAL CITY HOLIDAYS:
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Battle of Flowers Parade
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Day

4. What does the Code Enforcement office oversee?

Code enforcement oversees: compliance with city ordinances, nuisance violations, residential and commercial building permits, peddlers and solicitors, and zoning issues.

5. What is the physical or mailing address for City Hall?

City Hall is located at 209 Lemonwood Dr., Castle Hills, TX 78213.

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1. When and where are the regular monthly City Council meetings held?

The second Tuesday of each month at 6:30pm in the City Hall Council Chambers located at 209 Lemonwood Dr. Special meetings are held as necessary.

2. When are city elections held?

City elections are held every year, the second Saturday in May from 7:00 am- 7:00 pm.

3. Who is my city council representative?

City council is comprised of five (5) Aldermen/women and one (1) Mayor. Each one represents the entire city. Aldermen are elected for two-year staggered terms, with three Aldermen elected in even numbered years and two, with the Mayor, in odd numbered years.

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1. What does the Code Compliance office oversee?

Code enforcement oversees: compliance with city ordinances, nuisance violations, residential and commercial building permits, peddlers and solicitors, and zoning issues.

2. How do I get a copy of a City Ordinance?

City Ordinances are codified through Municode Corporation. They can be found online under Codes & Ordinances. Municode's Website, Code of Ordinance

3. Who is responsible for the maintenance of my trees growing into the overhead utility lines?

The property owner on which an easement is located is responsible for keeping that easement clear of any debris, vegetation tree, shrub, landscaping or structure (Sec. 40-238).

4. How much brush can I set out?

No more than the equivalent of three 32-gallon garbage cans and cannot be more than three inches in diameter or more than five feet in length. For more details on Brush and Leaf collection, see the Collections Schedules page from Public Works.

5. How many bags of leaves can I set out?

Residential collection of leaves will be restricted to ten bags per week, no larger than 30 gallons each, to be collected on Monday for residents South of 410 and on Tuesday for residents north of Loop 410. For more details on Brush and leaf collection, see the Collections Schedules page from Public Works.

6. How many signs can I set out for a garage sale?

You may have two on-premises signs that do not exceed four square feet in surface area. The signs cannot be attached to utility poles, streetlight standards or other public facilities (Sec 10-29).

7. What if I am in the process of coming into compliance but will miss the Comply-By-Date?

Call the Code Compliance Officer for a limited extension. Extensions will be considered by the complexity of the violation and visible forward-progress towards compliance.

8. Why did I get a Municipal Court Summons for a Code Violations?

Several reasons: you did not come into compliance by the date on your initial Letter of Violation; your violation impacts a public safety or health; you have received other Letters for the same (or several other) violations within a year (Sec 28-22)

9. As a residential property owner, I am going to cut my own tree branches. Do I need a permit?

Yes, but you will not be charged unless someone else is doing the work (Sec. 48-103).

10. As a business owner, how many ground signs/banners can I have?

Generally, you may have one temporary ground sign or swooper flag for special events or one temporary banner (affixed to the exterior of the building facade) while waiting for your permanent sign. For advertising purposes, you may have one temporary ground sign or swooper flag or one temporary banner as follows:  4 temporary signs per year broken down into 1 sign per quarter.  Each temporary sign is good for 30 days after which time a new sign permit must be purchased.  Please refer to Sec 34-8, 9, & 11 for additional information.

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1. How Do I Obtain A Copy Of The Fire Incident Report?

Reports may be requested in writing through the administrative offices. Please be as specific as you can regarding dates and addresses. In some instances where investigations are ongoing, reports may not be immediately available.

2. Which Services Does the Fire Department Offer?

Life safety and fire suppression is our main job function. We do perform fire inspections on commercial businesses as well as home inspections, foster care home inspections and child safety education programs.

3. What Do I Do If I Have A Fire Extinguisher That Does Not Work?

The Fire Department does not work on fire extinguishers. You should seek out a licensed fire equipment company to handle the repairs or replacement.

4. Who Do I Contact In Case Of An Emergency?

Contact 9-1-1 for any emergencies.
For non-emergencies, contact Dispatch at (210) 342-2341.

5. What Is The Mailing Address Of The Fire Department?

Castle Hills Fire Department
209 Lemonwood Drive
Castle Hills, Texas 78213

6. Why Do Fire Engines Respond To Medical Emergencies?

All Castle Hills Fire Department firefighters are trained to handle medical emergencies. A fire engine is sent with the EMS unit to provide additional support and manpower. The fire department will be able to get to your location faster than private ambulances, so our arrival provides emergency medical care sooner - and during medical emergencies, time is the most important factor.

7. Does Castle Hills Have Their Own Ambulance Service?

No. The City of Castle Hills contracts with Acadian Ambulance service for transport needs.

8. Does the Fire Department Provide Home Safety Inspections?

Yes. The Fire Department will do these inspections at no cost. Call us at (210) 342-2341 to set up an appointment to have your home inspected.

9. What Is The Best Type Of Fire Extinguisher To Have?

We recommend a 5 pound ABC extinguisher. These extinguishers are multi-use.
What does the ABC stand for:
Class A = Petroleum based materials such as gasoline or diesel fuels
Class B = Ordinary combustibles such as wood and paper
Class C = Electrical

10. Do You Allow Birthday Parties At The Stations?

No, unfortunately we are unable to allow birthday parties at our station. We do, however, allow tours of the station, and we welcome you to stop by and look at the fire trucks.

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1. How can I find out about job opportunities with the City of Castle Hills?

Job vacancies are posted on the website. Job listings are updated as they become available.

2. Can I apply for more than one job?

Yes, you may apply for as many open jobs as you wish, but a separate application or resume must be submitted for each.

3. Where do I get an application?

You may obtain an application, online

Castle Hills Employment Application

4. How do I submit my application?

Your completed application may be submitted online, hand delivered, mailed, or faxed to 210-342-4525. Please be sure to indicate the position for which you are applying. If you are applying for more than one position, submit a separate resume or application for each.

5. Should I attach anything to my application?

If you have a resume, you may submit it with an application.

6. Will I have to complete any testing for positions with the City of Castle Hills?

The City of Castle Hills does pre-employment drug testing for all positions. Skills testing may be administered for certain positions.
Fire and police applicants will require a more detailed application.
In addition, feel free to contact each department for more information.

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1. Can I pay my fine by phone?

No. But we do offer Online Payments.

2. Do I have to employ an attorney to represent me in Municipal Court?

No. You can represent yourself. Municipal Courts are not required by law to appoint you a lawyer, but you may retain one yourself. No one other than a lawyer can represent you in court. This applies to parents of juveniles. If you are not an attorney you can not represent your child in a trial.

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1. What are local emergency contacts?

If you have an emergency dial 911. If you observe suspicious activity or other non-emergency, call Dispatch at 210-342-2341. For a fire, call Dispatch at 210-342-2341.

2. How do I set up cable, phone and other services?

These services within our community are left to your discretion. Please contact the provider of your choice.

3. Do I need an Alarm Registration?

If you have an alarm system in the home, even if it is not being monitored you must have an alarm registration.

4. Do I need a Certificate of Occupancy?

Yes.  We recommend a Certificate of Occupancy.  There is no fee for this certificate.  Come by City Hall and we will be glad to assist you with this.

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1. What do I do if I have an emergency?

Remain calm and call 9-1-1 to report your emergency.

2. What are the Police Department's business hours?

Generally, the Police Department is open to the public from 8:00 am - 5:00 pm Monday - Friday, while closed on Saturday, Sunday, and city holidays. However, police services are available 24 hours a day.

3. How do I get a home security assessment?

Contact Sgt. R. Singleton at 210-342-2341 or by email at rsingleton@cityofcastlehills.com for an appointment. Sergeant Singleton is a certified home security inspector and is always willing to assist the public.

4. How do I get a copy of a police report?

During normal business hours request a report at the Dispatch window located at the Police Department at 209 Lemonwood Dr.

5. How can I get my fingerprints taken?

Just come to the Police Department between the hours of 8:00 am - 12:00 pm on any Tuesday or Thursday.

6. Will the police watch my house when I am out of town?

Please complete the attached form and Dispatch will set you up for specific patrol-bys until your return.

Resident Out of Town Form.

7. How do I find out if I have a traffic warrant with Castle Hills?

You can contact the Warrant Officer at 210-342-2341, or come to the Municipal Court window (back of building) during normal business hours at 209 Lemonwood Dr.

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1. How Do I Set Up Trash Pickup?

In Castle Hills the trash pickup is combined with the San Antonio Water System (SAWS) bill. Once you contact SAWS to begin your water service, they will also arrange your trash service. Call Castle Hills for more information. 

San Antonio Water System FAQ Page (www.saws.org)

2. Which Day/Time Does My Trash Get Picked Up?

GARBAGE COLLECTION SCHEDULE
North of Loop 410 – trash collection is on Tuesday and Friday.
South of Loop 410 – trash collection is on Monday and Thursday
All trash must be placed curbside or in the alley before 7 a.m. on the day of pickup. Garbage Collection Schedule

3. How Much Trash Can I Put Out For Collection?

City ordinance allows 3 containers, no larger than 32 gallons each, of household trash twice per week. The trash container must have handles, as well as a lid with a handle. (Trash collection is done by hand and the handles are necessary for the collectors to pick up the containers.) Visit the Trash Collection Schedule page for more detailed information about garbage services. Garbage Collection Information

4. How Many Bags Of Leaves Can I Set Out ?

Residential leaf collection is restricted to TEN 32-gallon size trash bags of leaves. All leaves must be bagged in 32 gallon trash bags (black or clear plastic) and placed neatly together on easement at the curb, or in the alley for pickup. Do not include any other items in with the leaves (no garbage, brush, recycling, or hazardous waste) or the bags will not be picked up. If more than 10 bags are placed out at any one time, the bags will not be picked up. Do not put leaves out on a Holiday week as they will not be picked up. For more information, view the

Collection Schedules page.

5. Which Day Is Leaf Collection Day?

Residential leaf collection is once per week with the 1st trash pickup day only. If leaves are put out for the 2nd trash pickup day, they will not be picked up. For more information, view the Collection Schedule/Leaf page.

6. How Many Piles Of Brush Can I Set Out?

Brush collection is restricted to 3 piles of brush, one time per week. Limbs should be 5 feet long, no larger than 3 inches in diameter, and the brush piles may not be larger than the equivalent of a 32-gallon trash can. Do not include any other items in with the brush (no leaves, garbage, recycling, or hazardous waste.) If other items are mixed with the brush, the piles will not be picked up. If more than 3 piles are placed out at any one time, the brush will not be picked up. There is NO brush collection on a Holiday week. For more information, view the

Collection Schedules/Brush page.

7. Which Day Is Brush Collection Day?

Residential brush collection is once per week on Wednesday only. For more information, view the Collection Schedule/Brush page.

8. Is There A Garbage Schedule That I Can Print Out?

Yes! Visit the Public Works page for a printable Garbage Collection Schedule.
Collection Schedule

9. What is Hazardous Waste?

Hazardous Waste is waste that poses potential or substantial threat to public health and/or the environment. See the Hazardous Materials page for more information on how to recycle hazardous waste.
Hazardous Materials Page

10. How Do I Set Up Recycling Service?

Recycling service is included with trash collection, and pickup is provided 1 day per week. For addresses South of Loop 410, recycling collection is on Wednesday, and for addresses North of Loop 410, recycling collection is Thursday. See the Recycling Services page for more detailed information about recycle collection schedules, and items that can be recycled. Recycling Services Page

11. Which Day Is Recycle Collection Day?

Recycle collection occurs on Wednesday on the South side and Thursday on the North side, between 7:00 a.m. and 4:00 p.m. For more information, view the Collection Schedule/Recycle page.

12. How Do I Get Rid Of Hazardous Waste?

Be sure to dispose of all hazardous chemicals properly. The Public Works department has a Free drop-off program that allows residents to turn in small quantities of hazardous waste per household. All Hazardous materials must conform to the list of accepted items in order to be dropped off. Resident’s must provide proof of residency in Castle Hills at the time of drop-off. Visit the Hazardous Materials page for complete information on which items are accepted, and which days you can drop items off. No electronics or medications allowed.

Hazardous Materials Page

13. What Do I Do If I Have Large/Bulky Items Hauled Away?

Castle Hills does not have regular bulky item collection dates. You may call Public Works at (210) 342-2341 x206 to make an appointment for a Surcharge Estimate. The Public Works Director will view the items that need hauling and will provide an estimate for the service. All estimates are at the discretion of the Director, based on the cost to haul and dispose of the item(s). (Note: Not all items can be picked up. Tires, refrigerators, freezers, and air conditioners that contain Freon are not allowed)

Surcharge Pickups

14. Who Do I Call To Report A Streetlight Outage?

CPS Energy provides and maintains streetlights throughout the City of Castle Hills and the greater San Antonio area. To help maintain the safety of your city streets, report any streetlight repairs or outages directly to CPS Energy by calling 210-353-2222. CPS Energy Outage Center

15. How Do I Report a Pothole?

Fill out the convenient Pothole Report Form on the Forms page. The report will be sent to the Public Works Department and they will follow up on the information. Public Works appreciates your feedback about potholes and dips on our city streets. Pothole Report Form

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1. How Do I Set Up Recycling Service?

Recycling service is included with trash collection, and pickup is provided 1 day per week. For addresses South of Loop 410, recycling collection is on Wednesday, and for addresses North of Loop 410, recycling day is Thursday. For more information about the recycling collection schedules, or a list of items that can be recycled, visit the Recycling Services page.

2. Do I Need A Special Recycling Bin?

You may purchase a blue recycle bin from City Hall for $10 (or $15 with a lid). You may also place your recyclables in a clean, 30 gallon trash can that has been clearly labeled with the word "Recycle" on the outside of the can. Do not mix any other items, such as garbage or leaves, in with the recycling. Find more information on the Recycling Services page.

3. Which Items Can I Recycle?

• Aluminum Cans
• Brown paper Bags
• Cardboard (flattened and DRY*)
• Carton/Paperboard (like Cereal Boxes)
• Glass Bottles and Jars
• Junk Mail
• Magazines
• Newspapers (DRY only*)
• Office Paper
• Paper Cardboard/Dairy/Juice Containers
• Phone Books
• Plastic Bags (tied all in one plastic bag, like a soccer ball)
• Plastic Bottles/Containers (numbers 1-7)
• Tin or Steel Cans
*All paper materials (newspaper, cardboard, phone books, etc.) must be clean and DRY to avoid contamination, as the sorting and processing machinery can be damaged by soiled materials. Find more information on the Recycling Services page.

4. Which Items Are Not Accepted For Recycle?

Foam Cups/Containers (take-out containers), Wet newspapers, Food Waste, Food Contaminated Cardboard/Paperboard, Plastic Wrap, Films, Construction Materials, Windows, Broken Glass, Light Bulbs, Mirrors, Car Tires and Car Batteries. Find more recycling information on the Recycling Services page.

5. Is There A Recycling Flyer That I Can Print Out?

Yes! Click the link to print out a copy of the Recycling Flyer.