Show All Answers

1. Who Do I Call If I Catch A Stray Pet?

During business hours, call the Animal Control Officer at (210) 342-2341 x206. If space is available, the Animal Control officer will make same-day arrangements to pick up the pet and process it into the animal shelter. If no space is available, the animal control officer will direct you to other agencies that may be able to assist you with pet intake. See the Animal Control page for more details, and business hour listings. Stray Pet Intake

2. Who Do I Call To Report An Injured or Deceased Animal?

Contact Dispatch at (210) 342-2341 to report the injured or deceased animal. Be sure to give the street and cross street of the location, with a description of the type of animal, and any other information you may have. Dispatch will contact the Police Department to follow up on the call.

3. Who Do I Call To Report An Animal Bite?

Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident. Dispatch will contact the Police Department and Animal Control to follow up on the incident.

4. What Do I Do If There Is A Raccoon/Possum In My Home/Vehicle?

Castle Hills Animal Control does not trap nuisance animals on private property. Contact a pest control company for assistance with nuisance animals (raccoon, skunk, possum, or feral cats).

5. What Do I Do If There Is A Raccoon/Possum On My Property?

Castle Hills Animal Control does not trap nuisance animals on private property (raccoon, skunk, possum, or feral cats). You can use a humane live animal trap to safely trap the nuisance animal. Once you have trapped the animal, Animal Control will pick up the trap and release the animal in another location. If you do not have a humane live animal trap, Animal Control has several traps for rent. See the Animal Control page, under the Animal Traps tab for complete information on trap rental. See the Animal Control Humane Live Animal Trap tab for more information. Live Animal Trap

6. Can I Bring Kittens To Animal Control?

No. Animal Control cannot care for kittens, as they require 24 hour care and cannot be left unattended. If you need help with kittens visit the Animal Control page for more pet rescue resources.
Pet Rescue Resources

7. Can I Surrender My Own Pet To Animal Control?

The Animal Control department cannot accept owner surrendered pets. If you have a pet that you are unable to care for, please visit the Animal Control page for a list of pet intake (owner surrender) resources. Pet Surrender Resources

8. Who Do I Call If My Pet Is Missing?

If your pet is missing you can leave a message for Animal Control at (210) 342-2341. Please be specific when leaving details about your missing pet. Animal Control will need to know what type of pet, the hair color, the size, distinguishing marks, where was pet last seen, your name, address, and phone number, does the pet have a collar and tags, or a microchip, and any other important details. Visit the Animal Control page for more details on what to do when your pet is missing. Missing Pets

9. Who Do I Call If I See A Dog At Large?

If you see a pet running loose in the street, contact Dispatch at (210) 342-2341. Provide them with a detailed description of the pet, as well as the street, cross streets, and time of day. Dispatch will contact the animal control officer. In some situations the pet may run off before the animal control officer arrives. Be aware that there is only one animal control officer who has other duties. He will make every effort to find the pet, but in some circumstances, may not be able to assist the animal. See the Animal Control page for more details. Dog At Large

10. Who Do I Call To Report A Dangerous Or Vicious Dog?

Call Dispatch immediately at (210) 342-2341 and provide the details and location of the incident (which street, cross-street, time, description of dog, behaviors you observed, etc.) Dispatch will contact the Police Department to follow up on the incident.

Show All Answers

1. How Do I Set Up Trash Pickup?

In Castle Hills the trash pickup is combined with the San Antonio Water System (SAWS) bill. Once you contact SAWS to begin your water service, they will also arrange your trash service. Call Castle Hills for more information. 

San Antonio Water System FAQ Page (www.saws.org)

2. Which Day/Time Does My Trash Get Picked Up?

GARBAGE COLLECTION SCHEDULE
North of Loop 410 – trash collection is on Tuesday and Friday.
South of Loop 410 – trash collection is on Monday and Thursday
All trash must be placed curbside or in the alley before 7 a.m. on the day of pickup. Garbage Collection Schedule

3. How Much Trash Can I Put Out For Collection?

City ordinance allows 3 containers, no larger than 32 gallons each, of household trash twice per week. The trash container must have handles, as well as a lid with a handle. (Trash collection is done by hand and the handles are necessary for the collectors to pick up the containers.) Visit the Trash Collection Schedule page for more detailed information about garbage services. Garbage Collection Information

4. How Many Bags Of Leaves Can I Set Out ?

Residential leaf collection is restricted to TEN 32-gallon size trash bags of leaves. All leaves must be bagged in 32 gallon trash bags (black or clear plastic) and placed neatly together on easement at the curb, or in the alley for pickup. Do not include any other items in with the leaves (no garbage, brush, recycling, or hazardous waste) or the bags will not be picked up. If more than 10 bags are placed out at any one time, the bags will not be picked up. Do not put leaves out on a Holiday week as they will not be picked up. For more information, view the

Collection Schedules page.

5. Which Day Is Leaf Collection Day?

Residential leaf collection is once per week with the 1st trash pickup day only. If leaves are put out for the 2nd trash pickup day, they will not be picked up. For more information, view the Collection Schedule/Leaf page.

6. How Many Piles Of Brush Can I Set Out?

Brush collection is restricted to 3 piles of brush, one time per week. Limbs should be 5 feet long, no larger than 3 inches in diameter, and the brush piles may not be larger than the equivalent of a 32-gallon trash can. Do not include any other items in with the brush (no leaves, garbage, recycling, or hazardous waste.) If other items are mixed with the brush, the piles will not be picked up. If more than 3 piles are placed out at any one time, the brush will not be picked up. There is NO brush collection on a Holiday week. For more information, view the

Collection Schedules/Brush page.

7. Which Day Is Brush Collection Day?

Residential brush collection is once per week on Wednesday only. For more information, view the Collection Schedule/Brush page.

8. Is There A Garbage Schedule That I Can Print Out?

Yes! Visit the Public Works page for a printable Garbage Collection Schedule.
Collection Schedule

9. What is Hazardous Waste?

Hazardous Waste is waste that poses potential or substantial threat to public health and/or the environment. See the Hazardous Materials page for more information on how to recycle hazardous waste.
Hazardous Materials Page

10. How Do I Set Up Recycling Service?

Recycling service is included with trash collection, and pickup is provided 1 day per week. For addresses South of Loop 410, recycling collection is on Wednesday, and for addresses North of Loop 410, recycling collection is Thursday. See the Recycling Services page for more detailed information about recycle collection schedules, and items that can be recycled. Recycling Services Page

11. Which Day Is Recycle Collection Day?

Recycle collection occurs on Wednesday on the South side and Thursday on the North side, between 7:00 a.m. and 4:00 p.m. For more information, view the Collection Schedule/Recycle page.

12. How Do I Get Rid Of Hazardous Waste?

Be sure to dispose of all hazardous chemicals properly. The Public Works department has a Free drop-off program that allows residents to turn in small quantities of hazardous waste per household. All Hazardous materials must conform to the list of accepted items in order to be dropped off. Resident’s must provide proof of residency in Castle Hills at the time of drop-off. Visit the Hazardous Materials page for complete information on which items are accepted, and which days you can drop items off. No electronics or medications allowed.

Hazardous Materials Page

13. What Do I Do If I Have Large/Bulky Items Hauled Away?

Castle Hills does not have regular bulky item collection dates. You may call Public Works at (210) 342-2341 x206 to make an appointment for a Surcharge Estimate. The Public Works Director will view the items that need hauling and will provide an estimate for the service. All estimates are at the discretion of the Director, based on the cost to haul and dispose of the item(s). (Note: Not all items can be picked up. Tires, refrigerators, freezers, and air conditioners that contain Freon are not allowed)

Surcharge Pickups

14. Who Do I Call To Report A Streetlight Outage?

CPS Energy provides and maintains streetlights throughout the City of Castle Hills and the greater San Antonio area. To help maintain the safety of your city streets, report any streetlight repairs or outages directly to CPS Energy by calling 210-353-2222. CPS Energy Outage Center

15. How Do I Report a Pothole?

Fill out the convenient Pothole Report Form on the Forms page. The report will be sent to the Public Works Department and they will follow up on the information. Public Works appreciates your feedback about potholes and dips on our city streets. Pothole Report Form

Show All Answers

1. How Do I Set Up Recycling Service?

Recycling service is included with trash collection, and pickup is provided 1 day per week. For addresses South of Loop 410, recycling collection is on Wednesday, and for addresses North of Loop 410, recycling day is Thursday. For more information about the recycling collection schedules, or a list of items that can be recycled, visit the Recycling Services page.

2. Do I Need A Special Recycling Bin?

You may purchase a blue recycle bin from City Hall for $10 (or $15 with a lid). You may also place your recyclables in a clean, 30 gallon trash can that has been clearly labeled with the word "Recycle" on the outside of the can. Do not mix any other items, such as garbage or leaves, in with the recycling. Find more information on the Recycling Services page.

3. Which Items Can I Recycle?

• Aluminum Cans
• Brown paper Bags
• Cardboard (flattened and DRY*)
• Carton/Paperboard (like Cereal Boxes)
• Glass Bottles and Jars
• Junk Mail
• Magazines
• Newspapers (DRY only*)
• Office Paper
• Paper Cardboard/Dairy/Juice Containers
• Phone Books
• Plastic Bags (tied all in one plastic bag, like a soccer ball)
• Plastic Bottles/Containers (numbers 1-7)
• Tin or Steel Cans
*All paper materials (newspaper, cardboard, phone books, etc.) must be clean and DRY to avoid contamination, as the sorting and processing machinery can be damaged by soiled materials. Find more information on the Recycling Services page.

4. Which Items Are Not Accepted For Recycle?

Foam Cups/Containers (take-out containers), Wet newspapers, Food Waste, Food Contaminated Cardboard/Paperboard, Plastic Wrap, Films, Construction Materials, Windows, Broken Glass, Light Bulbs, Mirrors, Car Tires and Car Batteries. Find more recycling information on the Recycling Services page.

5. Is There A Recycling Flyer That I Can Print Out?

Yes! Click the link to print out a copy of the Recycling Flyer.