Emergency

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April 3, 2020 8:00 AM

CITY HALL IS CLOSED TO THE PUBLIC THROUGH JUNE 8 , 2020

Due to the rapidly changing circumstances surrounding COVID-19 and as part of our effort to put the safety and well-being of our customers, staff, and ultimately the community as our top priority, the City of Castle Hills has developed a plan of action outlining procedures and protocols for employees during this public health emergency. City Hall will be Closed through June 8, 2020 to the public.

As COVID-19 continues to impact our nation, we are committed to doing what’s best for our community and our employees. We are continually communicating with internal and external resources to ensure that we are providing our community accurate and timely information. Due to the rapidly changing circumstances surrounding COVID-19 and as part of our effort to put the safety and well-being of our customers, staff, and ultimately the community as our top priority, the City of Castle Hills has developed a plan of action outlining procedures and protocols for employees during this public health emergency. During this fluid situation, we as City staff have been conferring with other cities on what procedures and protocols have been undertaken to address COVID-19 concerns since there is no guide or play book in place for municipalities to deal with this unique situation.

City departments have developed priorities and objectives for mission critical staff to ensure the continuation of City services. Moving forward during this public health emergency, the City of Castle Hills will be implementing temporary operational changes as indicated in the attached document titled “City Hall Operations and Plan of Action in response to COVID 19 Procedures.” Updated May 1, 2020.

I want to stress the point that during these sensitive times, the Castle Hills Police Department and the Castle Hills Fire Department will continue to provide the highest level of service to our community. Sanitation, for now, will continue with normal operations but may be modified and/or adjusted. As for administration, we have identified employees who can work from home and remotely, we will be alternating employees to ensure City staff is not only responsive, but is doing their part to potentially reduce their exposure to COVID-19 as well as to other staff members and the citizens they serve.

We will continue to update the community as necessary on other potential changes to procedures and protocols based on any developments related to concerns with COVID-19 which might impact the City of Castle Hills.

Any updates or changes will be provided to residents via our City website and social media pages as they become available. The attached action plan in response to COVID-19 procedures will be on the City’s website and social media outlets. As indicated on our action plan, we have provided detailed contact information for City services, please do hesitate to contact us.

Moving forward, the City will continue to evaluate employee status and safety, and implement further measures if required in our operations which could potentially impact of City services. We would rather operate with extreme caution for our employees and residents, in order to do our part in halting the possible spread of COVID-19 within our community.

In times like these, we listen, we learn and we support each other. We are committed to providing you with superior service during this season of uncertainty. We ask that our community of citizens continue to be safe and supportive of each other.

-Ryan D. Rapelye, City Manager


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